Refund and cancellation policy

This policy applies to paid Pro subscriptions. The Free plan costs nothing, and founding members receive Pro at no charge, so there is nothing to cancel or refund on either. It forms part of our Terms & Conditions.

1. Cancelling

• You can cancel at any time from Settings → Plan → Manage subscription, or by emailing hello@penalty.app.
• Cancelling stops future renewals. You keep Pro until the end of the period you have already paid for.
• After that your account moves to the Free plan. We do not delete your data, and you can still log unlimited matches and export your data as a CSV file.

2. Automatic renewal

• Monthly plans renew every month and yearly plans renew every year, at the price shown when you subscribed, unless you cancel first.
• If we change the price, we will give existing subscribers at least 30 days’ notice before it applies to them.

3. 14-day cooling-off period

If you are a consumer, you can change your mind within 14 days of first subscribing and receive a full refund, without giving a reason. Email hello@penalty.app to ask. We will refund the card you paid with within 14 days of your request; your bank may take a few more days to show it.

This applies when you first buy a plan or switch to a different one. It does not start again at each automatic renewal.

4. After the first 14 days

We do not refund unused time on a plan you have already paid for, and you keep access until the period ends. We will make an exception in these cases:

• you were charged twice, or charged an incorrect amount — we will refund the difference in full;
• a serious fault in the Service that we cannot fix — we will refund the unused part of the period in proportion.

5. If a payment fails

If a renewal payment fails, our payment provider will retry it automatically. If it still cannot be collected, your subscription ends and your account returns to the Free plan.

6. Changing plan

You can manage your plan, update your payment card and cancel from the customer portal (Settings → Plan → Manage subscription). Any credit or extra charge for switching between monthly and yearly is calculated by our payment provider and shown before you confirm.

7. Payment disputes and your legal rights

If you are unhappy with a charge, please contact us before disputing it with your bank so that we can sort it out quickly. Nothing in this policy affects your statutory consumer rights.

8. Payments and privacy

Payments are processed by Stripe. We never see or store your full card number. See our Privacy Policy for how payment data is handled.

9. Contact

For cancellations, refunds or any billing question, email hello@penalty.app. We will reply as soon as we can.